beauty-e-cademy

· Frequently asked questions

Registration is free of charge.

We recommend saving the desired or already purchased videos directly to your watchlist.

To add videos to the watchlist, go to the desired learning unit and click on “Start now”. A new window will open in which you will find an icon (white circle with a plus). Click on this icon to save the learning unit to your watchlist. Your watchlist can be found in your user profile.

Paid learning content is marked with a lock symbol, you have to buy it first to see the full content. All other learning units are available to you free of charge and can be used without restrictions.

After successful booking and receipt of payment, we will send you the invoice by e-mail. If you pay with PayPal, you will also receive a confirmation from PayPal. If you require a separate invoice, please contact us.

To prevent the unwanted distribution of our learning content, our paid courses are only available for a limited period of time.

Normal courses are available to you for two weeks after purchase. You have access to complete courses for two months. If you need more time, please let us know and we will adjust your access accordingly.

Sharing your account is not permitted. Please also note that your user account can only be logged in on one device at a time.

If you have any queries or technical difficulties, you can reach us from Monday to Thursday from 09:00 to 17:00 and Fridays from 09:00 to 15:00.

Contact us directly via the chat function or send us an email to academy@goldeneye.de.
You can reach us by phone at +49(0) 7271 98 999 10.